KLIA takes the world’s first place for the quality of airport services in the fourth quarter


PETALING JAYA: KL International Airport (KLIA) has taken first place in the world in the Airport Service Quality (ASQ) survey for the fourth quarter of 2021 by Airports Council International (ACI), placing it alongside nine other international airports in the category which received a perfect score of 5.00 in the survey.

This achievement underscores the commitment to improve the airport experience despite the stringent travel SOPs implemented to curb the Covid-19 pandemic.

Malaysia Airports recorded a total of 2.7 million passenger movements across its local airport network last month, while its Turkish asset, Istanbul’s Sabiha Gokcen International Airport, recorded two million passenger movements. passengers.

Malaysia Airport’s general manager, Datuk Iskandar Mizal Mahmood, said passenger movement had increased significantly in recent months and there was a need to ensure consistent service standards.

“The previous lull had allowed us to implement many improvement initiatives and the perfect ASQ score is a validation of the effort put in by the entire airport community,” he said in a statement. today.

Mizal said it is an honor for the country to be ranked first alongside other global airports.

“We are ready to welcome travelers once restrictions on international travel are lifted. As an example, we have consistently achieved a perfect score of 5.00 for the ASQ element of ‘feeling safe’ in 2021.”

With international travel still limited, the group’s passenger traffic performance in Malaysia is driven by domestic travel.

For Malaysia, domestic traffic was recorded at 2.5 million passengers last month, accounting for 90% of the total passenger movements in Malaysia.

Meanwhile, January saw 8,700 average daily passenger movements, a double increase from the daily average for November 2021, but 2,000 fewer average daily passengers than December.

Malaysia Airports pointed out that December has always remained a peak month which records the highest passenger movements in a year, pre-Covid as well as during Covid.

He also noted that the resumption of ticket sales for the vaccination corridor program at the end of last month and the Umrah trips on February 8 are a positive development for the resumption of international travel.

Overall, it recorded a total of 4.7 million passenger movements in January 2022 for its operations in Malaysia and Turkey, down 11% from the 5.3 passenger movements reported the previous month. .

The group said the outlook for the Malaysian aviation industry remains positive as January 2022 saw the arrival of a new airline and also saw the addition of several new air routes.

It hosted the inaugural SKS Airways (KI) flights at its STOL ports of Pangkor and Redang (short take-off and landing airports). Both STOL ports now receive daily flights using Twin Otter aircraft from Sultan Abdul Aziz Shah Airport in Subang.

Malaysia Airports also views the imminent reopening of Malaysia’s international borders without mandatory quarantine requirements as a positive development.

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