How eBay’s Authenticity Guarantee Process Works


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Good news for all my thrifty friends, as of today eBay Australia has extended its authenticity guarantee service to pre-loved and new luxury handbags listed for over $350. Yes, it’s true – eBay is keen to give Australian designer bag lovers peace of mind when shopping for luxury handbags by implementing a very thorough authentication process across a range of brands from creators, including Louis Vuitton, Gucci and Prada which are resold on the platform. So you will never be stitched up again.

According to Brooke Eichhorn, Head of Luxury at eBay Australia, “A handbag is listed every two minutes on ebay.com.au and Louis Vuitton, Gucci and Prada among our top brands bought, luxury handbags have never been in more demand, whether it’s an investment purchase or the search for a rare vintage find. The biggest trend we’re seeing is a year 2000 resurgence, along with double-digit growth for brands like Fendi, Gucci and Saint Laurent over the past two years.

“We are also seeing an increasing number of Australians investing in luxury handbags which are seeing their value increase over time, and they are quickly becoming an asset class in their own right! eBay data shows the value of classic bags such as the Hermes Birkin, Dior bags and Chanel Quilted bags have risen dramatically in recent years, with a rare Hermes Birkin selling for US$98,000 (about AUD$136,000).

Us after our first purchase

So how exactly does eBay’s authenticity guarantee for luxury handbags work?

A blue check mark identifies all eligible items on eBay. Once purchased, they are expertly verified at eBay’s Sydney authentication facility – currently at no additional cost to either buyer or seller. The authentication process works by checking dozens of inspection points, such as packaging, handbag details, smell, and accessories, and comparing the seller’s listing description.

This means you can rest assured that once that little baby arrives, you will receive exactly what you ordered. Once verified as authentic, each handbag receives a unique authentication card with detailed item information that you can keep as proof.

Will you be charged for the authenticity guarantee?

No. Until further notice, eBay has announced that there will be no additional charge for the Authenticity Guarantee. Our colleagues at eBay will cover the authentication fees for both buyer and seller. They will pay the invoice for the express delivery followed by the authentication service to the buyer. Nice!

Who provides authentication services?

eBay’s team of professional authenticators will review and verify each bag, using detailed physical inspection and advanced technical equipment in a state-of-the-art facility.

How long will the authentication process take?

After purchasing an eligible item, the seller is required to send the item to the authentication service, where authenticators inspect the item within two business days of receiving it. Once the item has been checked, it will be sent by express tracking with signature on delivery.

What if the luxury handbag does not pass the inspection?

If authenticators cannot verify the authenticity of the item or the condition of the item is not as advertised, you (the buyer) will be notified and receive a full refund to your method of payment. original payment.

How the hell?! This all-new process means you can feel confident spending your hard-earned money.

It’s also worth pointing out that you can also get additional exclusive eBay fashion deals, sales, free express shipping and returns on millions of eBay+ items for only $4.99 per month if you Sign up to become an eBay Plus member.

You can read the full FAQ on how eBay’s new Authenticity Guarantee works here.

Now go and take this bag.

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Image: eBay/Prada to Nada

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